Mental Health and Wellness Services
The Collaborative Approach to Better Mental Health
What to Expect
Your well-being is our primary concern. We are aware that care received in the current healthcare system can be quite fragmented. From our perspective, collaboration among providers is critical for your over-all mental and physical health. At Altasano, we encourage collaboration with your mental health providers, be that your primary physician, psychiatrist, psychiatric nurse practitioner or therapist. Because studies show that the best results come from the combination of treatments and therapy, we are following evidence based practice and highly recommend that you work with a trusted therapist throughout treatment.
If you are currently not in therapy, we offer in-person therapy services as well as remote Telehealth based therapy services for Illinois residents. When needed, we have a referral network of many specialized therapists in the area and can also guide you to some very good online resources.
Due to the nature of the practice, most appointments are in person. Many follow-up appointments for lab work results, etc. are conducted either by phone or telehealth meeting. Initial telehealth consults can provide essential information and allow for all questions to be addressed, however a physical assessment is part of an initial evaluation thus will require an in-office appointment as well.
Altasano is an in-network provider for Blue Cross Blue Shield PPO, Aetna, Cigna, United Health Care, Medicare, and TriCare insurance. As an in-network provider, we will submit claims for covered mental health care services on your behalf and work with your insurance company.
With other insurance plans, we can provide you with a superbill (insurance billing receipt) for partial reimbursement of covered services as an out-of-network provider. Additionally, our technology partner, Osmind, can submit the superbills on your behalf, if you prefer.
Please know that other alternative services that we provide are not typically covered by insurance and we do not submit claims for non-covered services.
Lab testing done through LabCorp will oftentimes be covered partially by insurance. Other lab testing done by outside companies is not covered by insurance, however some insurance plans will allow the use of your HSA (health savings account) to pay for out of pocket health care expenses.
As always, we are continuing to advocate for increased health insurance coverage for mental health and wellness care at every opportunity.
We accept all major credit cards, HSA/FSA cards, and cash.
There are also two health care credit programs called Advance Care Card and Care Credit that allow you to apply for credit that you can use for medical expenses at Altasano Integrative Wellness Center. Although these programs are not managed by Altasano, we have worked with these companies to ensure that the programs are a viable option for though who need it.
We recognize that it can be frustrating trying to reach a provider through automated services during a crisis. Accessing emergency services and psychiatric hospitalization, while life-saving, can also be trauma-inducing. Because of this, we have made it a priority to be available by phone, text or secure messaging to address issues that need urgent assessment and intervention. We offer a level of access to personalized care that is not found in conventional health care.
Though we strongly believe that a fully integrative approach offers the best outcomes, care plan decisions are individualized and based on the current situation and the treatment goals.
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